Refund policy

Last updated: 27 October 2026

We want you to feel confident when you shop with us. Here we explain how our satisfaction guarantee works, what your legal rights are and how to make a return.

1. 90-day money-back guarantee

If you're not happy with your results, you can return the product within 90 days of the day you received your order. You'll then get back what you paid for the product.

  • The retinol cream: Retinol needs time to give visible results. For the guarantee to apply, you need to have used the cream regularly as instructed for at least 6 weeks. In other words, you can request a refund from week 6 up to day 90 after you received your order. This requirement does not apply if the packaging was broken or damaged when it arrived. That counts as a faulty item – see section 5.
  • Other products: You can return them at any time within 90 days.
  • The guarantee also covers opened and used products. Simply send back the packaging with whatever is left.
  • You pay for the return postage.

The guarantee is a voluntary promise from us and applies in addition to your statutory right to cancel. It does not limit it.

2. 14-day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day right to cancel. The cancellation period starts the day after you receive your goods. You don't need to give a reason.

  • Tell us that you want to cancel your purchase before the cancellation period ends. You can use our contact form or the model cancellation form.
  • Send the goods back no later than 14 days after telling us.
  • You pay for the return postage.
  • For hygiene reasons, the statutory right to cancel does not apply to sealed skincare products once the seal has been broken. Opened products are still covered by our 90-day guarantee above.

3. How to make a return

  1. Contact us using our contact form. Include your order number and which product you want to return.
  2. We'll reply with the return address and instructions.
  3. Pack the product carefully and send it using a tracked service.
  4. Keep your receipt and tracking number until we've confirmed that your return has arrived.

4. Refunds

  • We refund the money to the same payment method you used for your purchase.
  • The refund is made no later than 14 days after we have received your return.
  • Return postage is not refunded.

5. Faulty items – if something is wrong

If a product is damaged, faulty or not as described, you have rights under the Consumer Rights Act 2015. Within 30 days of delivery you can reject it for a full refund. After that, you're entitled to a repair or replacement, or a refund if that isn't possible. You can make a claim for up to six years from delivery (five years in Scotland).

  • Contact us as soon as you notice the fault, ideally with a photo and your order number.
  • For an accepted claim, we cover the return postage and offer a new product or a full refund.

6. Parcels that aren't collected

A parcel that isn't collected is automatically returned to us. We reserve the right to deduct our actual costs for delivery and return delivery from the refund.

7. If we can't agree

We'd always rather resolve things directly with you. If we can't reach an agreement, you can get free advice from the Citizens Advice consumer service, www.citizensadvice.org.uk.

8. Contact

Questions about a return, a cancellation or a faulty item? Use our contact form and we'll help you.

Véluriaskin
Lindevägen 25B
775 52 Krylbo
Sweden