Cancellation policy

Last updated: 27 October 2026

Here we explain how our subscription works and how to cancel it.

1. How the subscription works

• You receive a new jar of our retinol cream every 4 weeks.
• You pay per delivery. The price per delivery is the one shown on the product page and at checkout when you start your subscription.
• Delivery is always free – on every delivery.
• The day before your next delivery is charged, you'll receive a reminder by email.

2. No minimum term – cancel whenever you like

You can cancel your subscription at any time, free of charge. You can do this in either of these ways:

• Log in to your customer account and go to Subscriptions.
• Or contact us using our contact form and we'll cancel it for you.

If you cancel before your next delivery is charged, you won't receive any more deliveries and won't be charged again. Deliveries that have already been paid for are sent as usual.

3. Changing your address or payment method

You can change your delivery address and payment method in your customer account under Subscriptions, or by contacting us.

4. If a payment doesn't go through

If we can't take payment for a delivery, we'll let you know by email so you can update your payment details.

5. Right to cancel and guarantee

You have a 14-day statutory right to cancel and are covered by our 90-day money-back guarantee. Read more in our refund policy.